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Communication Toolkit
Approved language for callbacks, breast density, BI-RADS, biopsies, follow-up recommendations, and common patient questions.
View Talking PointsBREAST CENTER STAFF PORTAL
Everything your team needs, in one place.
Quickly access approved communication guidance, patient materials, procedure resources, workflows, and important contacts.
RESOURCE LIBRARY
Quick Access
Start with the resources staff use most often.
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Patient Materials
Printable handouts, procedure instructions, education links, QR codes, and materials to share with patients.
Browse Materials03
Procedures
Preparation instructions, scheduling considerations, post-procedure guidance, and common patient questions.
View Procedures04
Results and Workflows
Guidance for screening callbacks, diagnostic imaging, biopsy results, follow-up, and internal communication workflows.
View Workflows05
Training Center
Orientation resources, breast imaging basics, communication training, and staff education materials.
View Training06
Contacts and Escalation
Find the appropriate contact for scheduling, clinical questions, biopsies, navigation, records, and support.
Find a ContactNo matching resources found. Try a broader search.
AT YOUR FINGERTIPS
Frequently Used Resources
Approved, practical guidance for everyday patient conversations and workflows.
Talking Point
Explaining a Screening Callback
A calm, consistent way to explain why additional imaging may be needed.
Quick Answer
Answering “Does This Mean I Have Cancer?”
Approved language for one of the most common patient questions.
Patient Handout
Breast Biopsy Preparation
What patients should know before their scheduled biopsy.
Procedure
Post-Biopsy Instructions
Clear aftercare guidance and reasons to contact the care team.
Education
Understanding Breast Density
Plain-language guidance for discussing breast density.
Workflow
Who Should Handle This Question?
A quick guide to routing clinical and non-clinical questions.
COMMUNICATION SPOTLIGHT
Help every patient receive a clear, consistent answer.
Use approved talking points to explain common breast imaging questions in calm, understandable language while knowing when a question should be escalated to a technologist, navigator, nurse, or radiologist.
Open Communication Toolkit01Quick Answer
A clear response for the first conversation.
02More Detailed Explanation
Context when a patient needs more information.
03When to Escalate
Know who should address clinical questions.
WHAT'S NEW
Staff Updates
- Materials
Updated biopsy preparation instructions
The latest patient preparation checklist is ready for staff use.
- New
New patient callback handout available
A printable callback handout has been added to Patient Materials.
- Training
Staff education resource added
A breast imaging basics module is now available in Training.